Pantagraph.com | Letters | What has happened to customer service, civility?

Note: All views and opinions expressed in reader comments are solely those of the individual submitting the comment, and not those of the Pantagraph or its staff.

I see all sides wrote on Sep 13, 2007 12:00 AM:

" and I think there are multiple causes for this. One thing I feel the need to add though is- $7.50 an hour? I was making that at a meager entry level position 24 years ago. Seems like all American jobs are paying less and earning workers less and less and less. Maybe some of these poor wage earners should go to Mexico and get a job driving these turcks northward into the U.S. "

I support the Therapist wrote on Sep 12, 2007 9:17 PM:

" Excellent advice you offer. I think some of the people who post comments here could use your services. God bless you, therapist. "

You vote with your $$$ wrote on Sep 12, 2007 8:11 PM:

" so don't support businesses that treat you badly. Pretty soon management will notice demand is down and if they're smart, will concentrate on improving service. You don't have to take it. "

Roni wrote on Sep 12, 2007 5:52 PM:

" People can be so silly! Upset because someone was rude to her! Go live in Iraq for a month and see how you like it! What spoiled people we are!!! "

To I'm the one you complain about wrote on Sep 12, 2007 2:59 PM:

" WAasup...your baby daddy dump you again? "

new approach wrote on Sep 12, 2007 2:23 PM:

" Here's an idea. Try complimenting people when they do things well. A lot of times a simple smile and thank you to the person waiting on you shows the person your approval for the job they did. It's almost as easy as pouting and complaining. If you have an issue or a bad experience, I tend to write to the corporate office. I recently had an issue with a Bennegan's and wrote to the office. I listed the things done well, and there were a few, but the bad overshadowed that. I recieved a apology and a $25 gift card for my trouble. "

Trickle down State Farm wrote on Sep 12, 2007 1:06 PM:

" I have a theory, the majority of the workers are more than likely trickle down (children) of State Farm employees....and we all know how customer focussed State Farm is.....NOT. When you have a society based on the stuffed shirt mentality and then those children are forced to provide service in a service industry, combined with a high number of service jobs that again reflect the fact the State Farm employees feel so privledged that they can't stay home and cook for themselves....we get a significant lack of quality of the service employees. "

Deni wrote on Sep 12, 2007 11:30 AM:

" I have this comment...it is this...when employers are hiring and training needs to be people skills...these kids have none, all they have is the sense of entitlement that they are allowed to act this way...I have had the worst experiences at one of our very large chain super,department stores...I just want to say to them," I am so sorry for asking you to do your job"...and i have no problem going as far as I have to to register my complaint. "

past sprint user wrote on Sep 12, 2007 9:36 AM:

" if oyu want to talk about a really crappy business try looking into sprint. didn't have any trouble with them until renewed my contract after yrs of happiness. WHAM! they cheated me on the contract then said they would make things right, it was their error-apologies from the store and all the way up the chain after finding out the sttore did not fix what they said they did. Same story all the way up the line and today I am still fighting them although I have Cingular now. sprint reps do not even speak decent English when contacted about problems! I believe that the world is going to hell in a hand basket...no morals, no manners. "

To therapist wrote on Sep 12, 2007 9:26 AM:

" That advice is so bad I almost wonder if you are joking. Do you get paid to dole garbage like that out? Sounds like you just expect people to allow others to walk all over them while chanting "I'm happy, I'm happy!" The fact is, when you are PAYING for food, REGARDLESS of how much the food costs, you are ENTITLED to decent service. If you dont get it, let the manager/owner know. Dont just play Ostrich and bury your head in the sand. "

Frank the Tank wrote on Sep 12, 2007 9:22 AM:

" The problem is people like you sit there and take it. If they are rude, IMMEDIATELY ask for the manager and tell them. These kids today dont deserve jobs acting like that. She should have been fired on the spot. Next time speak up. "

I agree! wrote on Sep 12, 2007 8:44 AM:

" I had a problem at one of the big toy stores here in town, when I approached the manager about the "customer service" employee's rude behavior she said and I quote "I am sorry but I don't believe you, I stand behind my employee's and don't believe that happened." Needless to say I even contacted the coporate office, and what do I get the same treatment! "

the problem is wrote on Sep 12, 2007 7:56 AM:

" the problem is, nearly everyone posting is simply assuming the customer was, and regularly is, anything short of an animal waving cash. as someone who has been working in the service industry for far too long, the simple fact is, there is nothing a coworker or myself have ever done that meet the average behavior of the average customer. frankly, when a person buys things like fast food, they need to understand that they DO NOT deserve treatment that is "above and beyond". if i were working for tips, then i would go above and beyond. most of these places wont allow their employees to even take tips when offered. "

Know what? "Man wrote on Sep 11, 2007 2:25 AM:" wrote on Sep 12, 2007 6:29 AM:

" Your story infuriates me so that I'm never going to McDoanld's again! Not only were the employees ridiculously rude and completely out of bounds, but the management's reaction was entirely short of appropriate. These losers can shove their nuggets where the sun don't shine! "

funny wrote on Sep 11, 2007 8:23 PM:

" isnt it funny how rude customer never gives the name of his biz. thats because he doesnt have one hes just blowing smoke! "

aperry wrote on Sep 11, 2007 1:57 PM:

" I find it hard to believe that in today's world people have become less and less civilized. Common courtesy was something that one showed or paid consequences at a later time. Today, people are generally so rude, it is amazing how they hold on to jobs or to say the least, get physically "knocked out". I have been in the customer service business for quite some time and have felt consequences for nothing less than a huffy breath and exaggerated sigh. Let's get back to the basics people. Respect one another. "

Luke wrote on Sep 11, 2007 10:37 AM:

" Where I live the owners are the rudest! I've seen people kicked out for saying, "I'm from out of state and I don't think your fall is very pretty." Just yesterday I saw a woman question the price of something and when the snot cashier gave her a hard time the owner stepped in and told the customer to leave or she'd call the police! The customer did nothing to warrant this, either. If you think these people who serve you appreciate your business, think again. They hate needing you and they hate feeling inferior. Be careful, a gun under the counter wouldn't surprise me. "

Man wrote on Sep 11, 2007 2:25 AM:

" I wrote a letter once to McDonalds for a cook refusing to cook my cheesburger because the woman up front gave it to the wrong person. She told him she needed another one and he said no right in front of the boss. I waited 10 min and still no food. I asked the boss there wheres my food and she asked the cook for the sandwich, he again refused to make. I asked for my money back and the cashier gave me my money and took my drink out of my hand and threw it in the trash. My reply from McDonalds was sorry and accept these coupons. They sent me 2 coupons for a order of small fries. A co worker told me the other day I have to accept bad service because they can't find anybody else to work there. I disagree. Stop going to these nasty places. Heck 90% of the time you can't even find a clean table to sit at. Eat at home, it's a lot better. When we were kids going to these places was a treat not replacement for everyday meals. "

Lizzy wrote on Sep 10, 2007 11:34 AM:

" I was given poor service at a local restaurant the other day. I was polite and concise when I complained and received as a form of apology 2 coupons for free meals. I was nice about it - not belittling and it paid off - both parties are satisfied with the results - and the server knows what happened and can now make corrections in the future if he/she chooses to do so. "

Hmmm again... wrote on Sep 9, 2007 10:44 PM:

" Why don't you write a letter to the company telling them about your horrible experience instead of complaining in the local newspaper? "

To Hmmm wrote on Sep 9, 2007 9:07 PM:

" P.S. And I did let the manager know. "

To Hmmm wrote on Sep 9, 2007 9:03 PM:

" I did not mention the name of the restaurant because the editor of the Pantagraph stated that I couldn't mention any business by name, as per their guidelines. As I mentiioned in my letter I apologized for my error. She chose to be rude . End of story. "

COUNTRY Employee wrote on Sep 9, 2007 6:59 PM:

" Whoever said Country Companies is rude. If you have ever worked there, you know that we are one big family. Just regular people. I think you have the wrong insurance company in this town. "

I agree wrote on Sep 9, 2007 5:12 PM:

" I also agree people are VERY RUDE here & I've lived here 25years. The sign that says NO racial discrimination is quite UNTRUE so top that being of a different race And WORK @ A JOB THAT THE snobs FEEL IS DEMEANING (IT DOESN'T EVEN HAVE TO BE FAST FOOD PLACES) it can make for a sad day @ work! I'm sorry but everybody puts their pants on one leg @ a time so NOBODY is better than anybody else...period I don't care WHO you think you are! BE NICE..it works BOTH WAYS! "

Customer Service wrote on Sep 9, 2007 9:29 AM:

" I've worked in several customer service positions in the B/N area. I've been a busser, a server, cashier, desk clerk, and customer service manager. I've been on both ends of the spectrum. Yes, clerks can be rude, but so can customers. Half the time, we're treated like third class citizens. I have had customers tell me that I should have received a better high school education because they thought my work too menial. It is no wonder that clerks are rude to customers. As for the money on the counter, that was uncalled for. But a word of advice. I always give, and train clerks this way, money back the way it was received. You hand it to me, I'll hand it to you. Throw your card or cash at me, it's getting placed right on the counter and its on to the next guest. "

Arby's wrote on Sep 8, 2007 7:42 PM:

" I enjoy ringing the bell at Arbys' when I know they are busy, working hard and polite "

To: Sammi wrote on Sep 8, 2007 11:37 AM:

" I agree that customers can be rude. The Apollo Mart on Oakland has a sign at the register that says something like "no cell phone at register". I have seen people snap at the employee that they were on an important phone call and the employee can wait until they are done while holding up other customers that want to buy whatever they were getting. I was one of those people and told the guy that he should wait until after he buys his stuff to talk. He said he was already on the phone when he got to the counter and I told him then he should wait until he was done before going to the register. He told me that everyone can wait. We all barged in front of him and said "no you can wait" The employee was smiling. I worked in a donut shop and I know how rude people can be. I try not to be rude even if I'm having a bad day but I've been rude a time or two. I think everyone has been. "

Sammi wrote on Sep 8, 2007 6:28 AM:

" If people didn't treat fast food employees like second class citizens, attitudes may improve. I have worked at McDonalds for 22 years, starting as crew and am now an area supervisor and the way the customer treats you nowadays is pathetic, Can't set my cellphone down when somone is speaking to you, ask to take an order and be told to wait I am on the phone, take payment from someone tell them their order will be ready in a min and they give yoou a blank stare. I have been called many nasty things over the years for trying to give the customer what they order only to have them bring it back and say its not right, we even ask customers to check the order screen to make sure the order is correct and after they say yes, they then come in to complain " IT IS NOT WHAT I ORDERD" Hiring people who are willing to take some of this abuse with a smile is really a challenge. "

jipsi, RE: Thomas wrote on Sep 7, 2007 11:47 PM:

" Per my earlier post, specifically: "The Xgeneration's attitude is one of contempt, arrogance and defiance". Thomas, with your vitriolic post, I rest my case...It's NO ONE else's problem but YOUR OWN, if you're in a "job that SUCKS". If you have been HIRED, you have been CONTRACTED to perform duties and in a way that reflects the BUSINESS's ethic (I know THEY want their customers to be "happy", and I KNOW they EXPECT their workers to do EVERYTHING in their power to ensure said customer's happiness). It is NOT UP TO YOU to fashion a service of your unhappy surly attitude for the customers you so obviously despise! You are not entitled to a job: you must perform it WELL in order to DESERVE it, from janitorial to executive. If you can't (or refuse to) perform such a basic job (as in fast food: note, I said BASIC, not 'easy'!) you are certainly not "ready" for a "real" job... "

To: Step Back a Little wrote on Sep 7, 2007 8:39 PM:

" I agree that most people in B-N are rude. I moved here 7 years ago from Colorado and I can't stand B-N. My children have even commented on how rude people are here. In Colorado, people greet you and say hi and here you are lucky to even get looked at in the eye. You probably are thinking "Go back to Colorado if you hate it here so much" and I would but my soon-to-be ex husband won't let me leave with my girls. If I had my choice and knew what this place was like, I would have never moved here. They say a small town is a great place to raise kids, but this small town is the worst. I drive a school bus and the kids are so disrespectful which in most cases, everyone knows, they are learning that from someone and it usually starts with the parents. Most public servants are nice but I've run into more rude ones than polite ones. "

SFer wrote on Sep 7, 2007 3:51 PM:

" I just want to point out a waitress that gave my friends and me excellent service at a new restaurant in town. Trina at Wings Etc was incredibly nice, and she'd bring you what you needed before being asked. I would have liked to tell the manager of my appreciation, but never saw one. While I've had bad experiences, if you go up to someone with a smile on your face and treat them well, usually you get good service in return. "

Ex fast food worker: wrote on Sep 7, 2007 3:51 PM:

" It used to be the job of the Shift Supervisor or Manager to watch the conduct of their employees. Back in the day, when I worked in the fast food industry, we were courteous to all customers and were told to do so even when the customers were rude. I have also noticed this trend that people do not take pride in their work anymore. One example, cleanliness. It used to be that you could find a clean table in a fast food joint. I haven't been able to find a clean table in 10 years. "

Tricia wrote on Sep 7, 2007 2:15 PM:

" Quite frankly, the hammer swings both ways. I was in a Culver's not that long ago, and the customer said her order, and the cashier repeated it verabatum back to her, she said yes. When he gave her the total she flipped out and told him he was ignorant and wanted, and I quote "a person who has some sense and knows what he's doing!" I felt so sorry for this poor kid. He did absolutely nothing wrong. I was in line next to the lady and turn full on and spoke my mind. I'm sure I offended some people, but she needed to hear it. I told her how rude she was and that she should be ashamed. While I understand that customer service isn't always the best at times, I also think that the phrase "The Customer Is Always Right" is utter BS, because 90% of the time, The CUSTOMER is wrong. "

Ludicrous wrote on Sep 7, 2007 1:52 PM:

" All of this because some one felt that some one else was rude to them. Rudeness exists everywhere and probably all of us have been rude at one time or another, but to extrapolate the perceived rudeness of a few employees of a large employer to mean the company as a whole breeds contempt is no different than the so-called "therapist" claiming to be giving professional advice that lacks any professionalism at all. Are rudeness and poor service more rampant today than in the past? I don't know, but we do live in a faster paced higher pressure society - that is not an excuse, but it may be why we are rude or perceived to be rude. Ask foreigners and they will say all Americans are rude. Perception makes a difference. "

Step Back a Little wrote on Sep 7, 2007 1:32 PM:

" The problem is that the whole area is unfriendly and cold. Do some traveling, and you'll realize very quickly that Central Illinois used to be a great place. "

Jen, Con't wrote on Sep 7, 2007 12:29 PM:

" They have BAD DAYS. NO ONE is PERFECT... Least of all me. As a customer, I am extremely nice because I know what it is like to be treated with some form of respect. All people do anymore is complain. It makes working in the service industry miserable for many people. "

jen wrote on Sep 7, 2007 12:29 PM:

" Actually, minimum wage in Illinois is 7.50. But anyway, I have done my fair share of customer service. I appreciate it when the customer is polite to me. When I greet them, I would prefer it to be reciprocated. When I ask them how everything is, I would like an answer one way or the other. I do not like to be ignored when I speak to people. It is just rude. I do not care if you think you are "above" the waiter or waittress who is serving you your food. Common courtesy is universal. Do you really think I actually care how you are doing? Unless I know you, I really don't. But it's courteous to ask and just as nice to respond. People complain about bad service, and yes I do, too. Service has to be extremely poor for me to complain about it because I understand people in the service inudstry are HUMAN. "

Treat them how you want to be treated wrote on Sep 7, 2007 10:16 AM:

" I can't believe this whole dialog! I'm not a religious person, but I know that most in B-N are - I know you're familiar with "treat them how you want to be treated". Have you also heard that "what you focus on, you get more of"? That works too, funnily enough! I make it my first priority to be nice to everyone I meet. You seldom see me without a smile on my face. And when I'm through dealing with the discourteous clerk, I smile and them and say "Have a GREAT day!" Most of the time it just confuses the heck out of them, and I'm just happy in the knowledge that they didn't succeed in making me as miserable as they are. "

to: I'm the one your complaining about wrote on Sep 7, 2007 9:47 AM:

" Maybe if you had a little bit of a work ethic and positive customer service, you might be making more than 7.50 and hour. Seeings how minimum wage is $6.50, you're doing real good. "

A&W wrote on Sep 7, 2007 1:09 AM:

" To the person who said the employees at A&W act like they are on work release, I disagree. I take my granddaughter to the A&W at Eastland Mall a couple of times a week. The food is great (for fast food) and the employees are some of the nicest around. "

another viewpoint wrote on Sep 6, 2007 9:24 PM:

" I have worked in the fast food industry, and I know how difficult it is to take an order when the customer is rattling it off rapid-fire, then she proceeds to get upset when I ask (politely) for her to repeat the order. I've also had times at the drive-thru when I said, "Welcome to Burger King, I'll be with you in just a moment" only to hear the customer then rattle off a big order. So try to put yourself in that employee's shoes... "

Hmmm... wrote on Sep 6, 2007 9:15 PM:

" Why is this woman writing a letter to the editor instead of discussing the problem immediately with the manager? How can this restaurant hope to improve next time if they didn't know the problem existed in the first place? "

i've worked there wrote on Sep 6, 2007 8:42 PM:

" I worked at a fast food restuarant for 8 years and I can tell you I had some bad days but its not the customers fault so we don't have the right to take it out on them. If you look at it as every customer is a different person and situation it may turn out to be a different outlook. I can tell you that I still do customer service but over the phone but there are times that I miss the fast food work. When I worked there things were alot different and someone else said that it's the kids now days and how they are raised. The management in alot of places is still the same and the service with the rest of the employee's is still the same rude service. If you have never done the business then you have no room to say anything. If I every lose my job I have now I would go back to fast food if I had too. No the pay isn't great but paid my bills while worked there is better than no job! "

Thomas, again wrote on Sep 6, 2007 4:07 PM:

" I don't think poor attitude is limited to the service industry. Look around you at people in the mall, driving, or even your neighbors. How many smiles do you see? How many people say "good morning" when you pass them? How many people even look at you at all when you pass? I drive through a lot of smaller towns in my job. The contrast is AMAZING. 80% of people wave at you when you pass, smile when they meet you on the street, SPEAK KINDLY TO YOU. In my opinion, the problem is much larger than Burger King or Taco Bell. Teach you children common courtesy and respect and they will stand out (in a possitive way) all their lives. "

To "I'm the one you are talkin about wrote on Sep 6, 2007 3:55 PM:

" Do you have any qualifications which would warrant you being paid more than $7.50 /hr? of course other than a great attitude and fantastic customer service? thought not. you created your own destiny, therefore I have absolutely no sympathy for you whatsoever. Next time I cruise through McD's to get my kids a Happy Meal, I'll make sure not to make eye contact. "

Thomas wrote on Sep 6, 2007 2:10 PM:

" Do you really expect the person behind the counter at Burger King to be thrilled he/she is working there? To approach the job with zest and vigor!?!? Fast food work SUCKS bad enough with out having to act joyful that you decided to show up for three times you daily allowance of fat. Be glad the 'culmination of poor choices' behind the counter doesn't split your forehead open with the cash register because you can't choose between the fat buger and the double fat burger. Come on! Minimum wage, minimum effort. As one comedian said, "You just got a full meal for $4.00. Eat it and shut up!". You want service, go to Lancaster's. "

Risk Doctor wrote on Sep 6, 2007 1:17 PM:

" I moved from Bloomington, IL to Las Cruces, NM last year. The weather here is great, but the customer service is even worse than Blm. You'll find out soon enough, as every small city in the U.S. will look like Las Cruces in 10 years if the amnesty Democrats are in power. "

sic & tired of being sick & tired wrote on Sep 6, 2007 7:08 AM:

" to to therapist and someothers:Are you crazy they get paid to service us.f they dont want to be nice then quit.one more question did you have your SF badge on? Well that was the problem. "

I dare you. wrote on Sep 5, 2007 9:22 PM:

" May, the best thing you can do girl is ask for a job application at the establishment in question and see how difficult it is to have people growl at you all day and be pleasant to every person who walks through the door. Go on. I dare you. "

depeche wrote on Sep 5, 2007 3:59 PM:

" I think customer service in general, not only in Bloomington Illinois but all over this nation is horrid. I work retail and I know that some customers can be horrid. I think it plays hand in hand, employee is having a bad day they are going to take it out on a customer and if customer is having a bad day that employee better watch out! I think it is a manager or a supervisor's duty to train their employees properly and teach them good customer service skills. And can we can some better restaurants around here something other then chain restaurants? WTF? Come on Bloomington support the small guys! "

Burger King? wrote on Sep 5, 2007 3:17 PM:

" You didn't mention the name of the fast-food restaurant, but I hope it wasn't Burger King. After all, that's the HAVE IT YOUR WAY place to go. You see, the others are just fast-food. It was fast, right? "

To I'm the one you're talking about wrote on Sep 5, 2007 12:49 PM:

" if you'Re so miserable in your dead end job, then QUIT. Don't take your frustrations out on the customer! "

Go to A&W/Long john wrote on Sep 5, 2007 10:52 AM:

" The employees there act like they are there for a work release program. Of course, they are lucky that the food is good. "

to Therapist and some others wrote on Sep 4, 2007 4:28 PM:

" I am not sure where you got your degree, but certainly from no accredited university I know of..and yes, I hold a doctorate in clinical psych. While it is true that each individual has the capacity and holds the authority to orchestrate their own emotional environment, each individual also has the capacity to regulate that environment. As long as a criticism is done constructively and without malice, everyone leaves the emotional situation a little bit better off. If there is a true customer service problem, then it is the responsibility of the customer to attempt a positive outcome. It is no different if one receives exemplary service. Again, the customer has a duty to extend that same courtesy by notifying in appropriate supervisor. It is all quite elementary, actually. So, therapist, have a nice day..and make an attempt to make the day of those other clients a little nicer, too..not to just selfishly choose to ignore blatant inhospitality, "

mickwd1 wrote on Sep 3, 2007 11:23 PM:

" Blame it on ourselves. We have raised this generation, we have taught them the near-absent morals and lack of civility, and we have condoned their behavior to the point of legally protecting it. No matter how much complaining we do, the current decadent behavior of this millenial generation will not correct it. We can only hope that in time, their ill-mannered temperement will become self-recognized and corrected. Meanwhile, let us use it as a lesson for the future generation that will have to serve us as we become their senior elders - a lesson that we should have learned long before now. Meantime, two wrongs do not make a right, so kindness is king. "

TO:I"M THE ONE YOU"RE TALKING ABOUT wrote on Sep 3, 2007 6:28 PM:

" Thank you for commenting. You just proved to the world that YOU ARE A RUDE PERSON!! "

i cant believe this.. wrote on Sep 3, 2007 12:23 PM:

" our town has rude people!there are rude people everywhere.but just remember you dont have to be rude back.my mom always said "kill them w/kindness"maybe we all should just grin and bear it.because it isnt worth the aggervation. "

jipsi, sermons are for Sunday, but... wrote on Sep 3, 2007 10:39 AM:

" In conclusion... Some beastly customers visited places I've worked. Yes, the manager was onhand in case the customer went "too far" (they were then GENTLY escorted out). But, above all, everyone of us was expected to treat that customer with respect and civility, EVEN when we were not on the receiving end. Most of the time, our calm, polite (with a smile) respect had the customer becoming more "human", often apologizing for their "bad day", etc. Many of THOSE SAME DIFFICULT CUSTOMERS came to be our best regulars! Because we showed and reminded them what SINCERE customer service was. Because we had been trained to remember: "The Customer is allowed to have a BAD DAY. WE were NOT." It says nothing good for us, as a civil society, to "expect" so little. If MORE people spoke up, more attention would be paid to the issues. For everyone of us who shrugs and says "who cares", there's another behind the counter serving the same back at us. "Customer Service" may well become just a memory for us "old farts". Sad. These kids just don't know (or care) HOW GOOD IT WAS, or COULD BE. "

jipsi, and ANOTHER THING... wrote on Sep 3, 2007 10:23 AM:

" (CONT.) The Xgeneration's attitude is one of contempt, arrogance and defiance; tragically, it is often the MANAGER that commits the boorish service faux pas! The "I'm just here until I find something better" mindset is NEVER correct, never a good position, even if true. One should take pride in good service, a job well done, of not just being CAPABLE of being an excellent worker, but BEING such, regardless of whatever stage in one's career! Any who defend their rudeness on company time as a "given" should be ASHAMED. They are NOT "hired help" or servants being "told what to do"! They are employees, HIRED to perform duties and service for a company that DOES expect them to be COURTEOUS. They are OWED nothing, least of all "appreciation" from the customers they serve! It is a JOB, they are being paid to perform it 110%! If people think they can act this way in a service position and clean up their act when they get the job they REALLY want, they'll be ill-prepared: the first time they are "instinctively" rude to a client, or arrogantly ignore a boss's order, they will find themselves unemployed. (MORE) "

jipsi to Chance (How old ARE you?) wrote on Sep 3, 2007 10:05 AM:

" Because you couldn't be MORE WRONG. Good customer service is not some 'pipe dream' us old farts dreamed up! It EXISTED and FLOURISHED, all the way up until the late '80's is seems: yep, right about the time Walmart started burying the local mom and pop businesses (most of whom, not coincidentally, were purveyors of the greatest customer service on earth!). Customer Service USED to be the mantra of all successful businesses, before the yuppie generation produced a dismaying trend of APATHY (Google THAT). They grew up just NOT CARING that their noodles were cold, or that they received a fish sandwich when they asked for a ham and cheese. This is NOT a VIRTUE, "Rude Customer", it is a FLAW, a LAZY one at that. And because of this insidious "who cares" attitude, not only did customers stop insisting on good service, service stopped providing it. NOW, we wonder how we can get that DRIVE back, that pride that used to be the symbol of service businesses... It was, ironically, the "cheap" diners and fast food chains that prided themselves on "customer service with a smile" more than any other business! (MORE) "

Not happening wrote on Sep 2, 2007 7:14 PM:

" Please, if you want me to kiss your butt for minimum wage, it ain't happening. I dropped out of high school, had no ambition in life, and only work to get booze money; that's why I am at this miserable fast food job. My career goal wasn't to dispence tons of fat food to a bunch of whiney snobs, but that's what I am doing anyway. Thank You. "

Caveat emptor wrote on Sep 2, 2007 6:17 PM:

" Hey lady, you are going to a fast food restaurant. The owners of which care more about making inane annoying commercials than paying for the best employees possible. If you want smiles, go to Biaggi's. If you want the dollar menu you are at the right place. And don't gripe when someone who is paid $7.00 an hour isn't exactly elated to be there. "

Think twice wrote on Aug 30, 2007 11:46 PM:

" I beg you to step onto the other side of the counter for one day. Though I have not worked in fast food, per se, throughout college I held various customer service positions. When customers belittle you, consistently grow impatient, ask seemingly self-explanatory questions and come up to a counter while chatting on their cell phone (all the while expecting you to bend over backwards for them), it's very easy to change moods at the snap of a finger. Dealing with the public is not easy, and typically, being underpaid to do it creates an unfriendly environment, in most cases. "

Simple wrote on Aug 30, 2007 11:09 PM:

" You have to know where this lady is coming from. She should have shared it with the manager. I am in the professional service industry and I've instructed my staff to treat the client with respect. If they don't, they will be dismissed. I also expect the same from clients. If they treat any member of my staff with disrespect, I will intervene. I can and have severed ties with clients. Life is too short to deal with some folks out there. Our theory is they spread their "love" with everyone and not just you. "

daschwa wrote on Aug 30, 2007 10:40 PM:

" Fast food is generally designed to be just how it is described..."fast". If you want quality service then pay for it and go to a sit down place that is designed for picky customers. That reminds me....what is the saying, "you get what you pay for"? Looks like that simple lesson has been taught once again when it comes to customer service. These companies are so busy skimping out on costs that it's no wonder the service stinks. "

People... wrote on Aug 30, 2007 10:10 PM:

" The boat goes both ways......if you get good customer service why don't you take the time to compliment also.It seems everyone is quick to coplain about poor service but how many of you actually take the same amount of time to inform a manger about the good service? "

"hey"..(i guess).. wrote on Aug 30, 2007 9:42 PM:

" i have miserable luck. ive had a miserable life. nearly every moment is miserable. sooo, when a bright and happy attendent insists on forcing their brightness and happyness upon me, and all i can muster up is a very low keyed "hey", they become offended and are eventually rude to me. happens all the time. "

To I am One You Are Complaining About wrote on Aug 30, 2007 9:34 PM:

" if you make $7.50 per hour with an attitude toward customers like you have, you are definetly overpaid. You have an attitude because apparently you lack the motivation to better yourself. You make your minimum wage and are rude to customers, sounds like you ough to just give up on life completely. It is also easy to see why you are still making minimum wage, after all your customer consideration leaves a lot to be desired. "

Perfect solution... wrote on Aug 30, 2007 7:07 PM:

" How about asking for an application and working behind the register yourself to show the young'uns how it should be done? "

underdog wrote on Aug 30, 2007 6:52 PM:

" I work in the food service industry. What if the meal had come with lettuce? What if they forgot to remove it? From what i've seen, most people don't have the same amount of forgiveness towards cashiers or cooks as the cashiers and cooks are supposed to show them. I've had people scream at me both as a cook and a manager because some minute detail wasn't up to their expectations. It goes both ways. I enjoy what I do for the most part, but there are times when the rudeness and hostility lobbed at me has made it almost impossible not to scream at them. I don't because I am a fairly nice guy and I would lose my job. But people need to respect and treat people the same way they want to be treated and respected. "

Hey, Therapist wrote on Aug 30, 2007 6:11 PM:

" Looks like you have lots of potential clients. "

I want to hear the other side of the story wrote on Aug 30, 2007 6:11 PM:

" All we have here is the customer's story- what about the employee's version? For example, was the customer really "patient" as she says or was she huffy and impatient? Was it near the end of the employee's shift? Was it a particularly rough shift? Did the employee's "demeanor" really change? Did the employee really "slap" the change down on the counter? An incident like this is very subjective, all in the eye of the beholder. In the end perhaps all the employee did was fail to say "thank you" which is usually meaningless anyway. "

S. Roczynski wrote on Aug 30, 2007 5:59 PM:

" It is hard to believe an incident this small provoked you so much that you wrote a letter to the editor. This is making a mountain out of a mole hill. May, I think you have other issues. Sorry, May if this spoiled your day, you poor darling! "

Tip for May! wrote on Aug 30, 2007 4:37 PM:

" Here's a suggestion for May and everyone else that I wait in line behind! Know what you want before you get to the counter. If you have special requests, like no lettuce, make sure you say so. If you mess up, take the lettuce off yourself and tell your kid you're sorry. I'm always amazed that people pull up to the drive through or get to the counter and suddenly remember they have to decide what they want. "

do you get it wrote on Aug 30, 2007 3:47 PM:

" 90% of the people working in the fast food industry are kids and it is their first job. There parents haven't raised them with any manners, there are a few that have been but not many. I've noticed alot of people walk up to give there order and just fly through the entire order without taking a breath. Give the cashier a moment, most do not have a photographic memory. Well at least you didn't get the burger then take it back to have the lettuce removed, taking back food is NEVER a good idea. Then again, if most people saw how and who was cooking their fast food they probably wouldn't eat fast food again. "

to therapist wrote on Aug 30, 2007 3:38 PM:

" You are dead wrong - the way you are treated sets your mood - if someone starts the day off being mean to me I feel horrible, whether I deserved it or not and I surely become a nicer person when someone treats me nice. If someone holds the door for me I will do it for someone else later. more people need to complain about poor service but not many do. I make an effort to tell people when I feel I have gotten good service too - it sure does make people happy to hear something other than a complaint. "

gc wrote on Aug 30, 2007 3:35 PM:

" customer service is gone! I don't return to places that give me poor service. "

to stay home wrote on Aug 30, 2007 3:04 PM:

" Go ahead.... call the State's Attorney and the police. Better yet, call the US Attorney, maybe they'll file RICO charges against the worker who shorted you a cheeseburger. Maybe you should write your Congressman and tell him that you paid for Supersizing, but didn't get it. On second thought, maybe you could make an appointment withe Therapist. "

That will be extra. wrote on Aug 30, 2007 3:00 PM:

" You get what you pay for in life. The same goes for cutomer service. Shop at Von Maur or eat at Ozark House and chances are you will have better service than at Kmart and Mcdonald's. (Yes, there are exceptions, but as a general rule it's true) "

JTE wrote on Aug 30, 2007 2:56 PM:

" Customer Service Trainer said "Pay does not determine quality of employee, training does." And the problem is that training costs money. Given that so many people only look at dollar cost when they make purchasing decisions, it's soon obvious that cutting training is a good way to lower prices. Bottom line is you get what you pay for. "

stay home wrote on Aug 30, 2007 2:46 PM:

" I don't care how I am treated, all I want is what I order. When I run through the drive-thru and get home, I generally find I have been robbed. I have often considered calling the police. If I went in there and stole something I would go to jail. Shouldn't they get in trouble too? Well, they stole my money. Where is my missing food? I don't dare calling and telling someone because all they offer you is free food. I would not even think about eating the "free" food they offer. No telling what has happend to it. Hence, I don't eat out too much anymore. "

customer complaint wrote on Aug 30, 2007 2:41 PM:

" It's true, when your in the service industry customers think they can treat you sub standardly. There are alot of nice people out there but there are also alot of jerks. Always demanding, never happy, berating any staff member they can as well as the manager, expecting special treatment or they will take their business elsewhere (of course the business always hopes they do), etc. What happened to the golden rule? TREAT OTHERS AS YOU WOULD LIKE TO BE TREATED. "

TO: one we are complaining about wrote on Aug 30, 2007 2:11 PM:

" Sounds like you will go far as an ignorant minimum wage service provider! Your living the dream! "

I'm the one your complaining about wrote on Aug 30, 2007 2:04 PM:

" I am one of those rude fast food employees you people love to complain about. And guess waht? Im going to continue being as rude as I want. To bad, so sad for you. I get paid $7.50 an hour. Since I get minimum pay I give minimum service. I am ALWAYS nice to kids because i like kids but as for teh rest of you, you'll get your food but you wont get a smile or politeness from me. Tough luck! Go ahead and complain to the manger. We have a new manager every few months, so he doesnt care either. Come back soon!!! "

i have to agree.. wrote on Aug 30, 2007 1:58 PM:

" i have run into some very rude people working in this town.the rudest ones i have come across are the people who take your payments at j.d.byrider.i do understand everyone has bad days but when your rude to the customers they wont come back.but also that goes for the customer,dont be so rude to the cashier,salesperson etc. "

customer service wrote on Aug 30, 2007 1:43 PM:

" I have been in customer service for 17 years. I agree customer service is not the best. I am nicer as the customer than they are to me. When your at the grocery store and they don't even say hello to you while checking out. I say Hi to them, Hello! ;) When I get good customer service I make it known to the manager or comment card. People are more likely to complain when it's bad than compliment when it's good. Hello, how are you? and Thank you! Does wonders! "

customer service trainer wrote on Aug 30, 2007 1:23 PM:

" There is no excuse for poor customer service delivery. Problems exhibited at any business are directly the result of poor training or poor supervision by those in charge. Pay does not determine quality of employee, training does. Even when customers are rude (this happens often), a person with good service delivery will be confident to act appropiately even though it is difficult. It's important for customers who do not feel their service is up to par to let management personel know so that they can deal with the situation immediately and appropiately as needed. Proper customer service delivery is an ongoing process and it takes time to learn. "

just wondering... wrote on Aug 30, 2007 1:07 PM:

" Why Couldn't the son have picked the lettuce off? "

TO: Why is it? wrote on Aug 30, 2007 12:35 PM:

" You are 100% right. Parents are responsible for teaching kids manners and that doesn't happen anymore. "

just wondering... wrote on Aug 30, 2007 12:30 PM:

" Why Couldn't the son have picked the lettuce off? "

Wow part 2... wrote on Aug 30, 2007 12:29 PM:

" I have worked in customer service for years, and have had ice cream thrown in my face. The customer did not like what they ordered and demanded a refund. The customer did not come up to me and say "I really don't care for this, can I have a refund, please?" The customer said "this is gross, give me my money back". NO WAY!!!!!!!! If the customer had said the first comment, then more than likely action would have been taken. Oh...and I was the manager if any of you needed to know that. All in all, customers are the reason that businesses are open and kept open, but business owners can take so much abuse. And...why is always the cashier who was not brought up right, what about the customers who think it is okay to verbally abuse, or throw a fit, or whatever to the cashier and manager. Obviously they were not brought up very well, either. "

Wow... wrote on Aug 30, 2007 12:29 PM:

" I am floored at some of the responses to this letter to the editor. To Rude Customer, I completely agree with your statements. Yes, you own a business and it is your duty as a business owner to treat your customers with respect, as they are what keeps your business going, BUT, it does not open the door for people to treat you with disrespect because they can. "

an over-reaction wrote on Aug 30, 2007 12:12 PM:

" This sounds like much ado about very little. I get at least 1-2 meals a week from fast-food establishments, and I could write a book about my experiences, and most of them involve customers who can't make up their minds about what to order, no matter how many people are waiting behind them. The writer may or may not be one of these bores who aren't prepared to order, but let's have some compassion for employees barely making enough to live on who work under a great deal of stress. "

To: In May's Defense 2 wrote on Aug 30, 2007 12:03 PM:

" I have seen this in the past and most people think it is crazy - The customers who are nicer to the clerks are the ones who work in retail, or who have worked it before. They know what is going on behind the register, or behind the "employee only" doors. Some of you might want to read the comic "Retail" by Norm Feuti. That should be a good starting point to allow some to look behind the scenes in retail. "

To: In May's Defense wrote on Aug 30, 2007 11:58 AM:

" No, the customer is NOT always right. That is management fed drivel that should be cast from reality. If the customer was always right, then there would be no need for loss prevention personnel because everyone paid for everything (even though there is evidence to the contrary). I have worked in "customer service" for six years, until I was able to get into a different field, and I have seen it both ways. Rude customers and rude clerks. Not to start sounding preachy, but, it all boils down to the golden rule. Do unto others as you would have them do unto you. Treat the clerk nice and most times you'll be treated nice as well. "

Lizzy wrote on Aug 30, 2007 11:49 AM:

" I bet I'd like your "small biz" - I make an effort to treat people well and I expect that in kind. Do unto others... I like the fact that you don't put up with rude customers. HOWEVER - I hope you address complaints that are legitimate coming from customers and I hope you always listen. "

Solve the Real Problem wrote on Aug 30, 2007 11:47 AM:

" May needs to be reported to DCFS. She asked the cashier to remove what was most likely the only somewhat healthy part of her child's meal. "

JLP wrote on Aug 30, 2007 11:34 AM:

" I'm sorry to inform you but Customer Service died several years ago. No replacement has been found as of yet. Shopping or eating somewhere else will not help. "

Sweet! wrote on Aug 30, 2007 11:34 AM:

" This writer must have a pretty sweet life if the worst thing that's happened to her lately is that she received poor service in a fast food joint. And is so indignant that she writes a letter to the editor. "

Chance wrote on Aug 30, 2007 11:01 AM:

" Actually you made the point quite nicely when you said that AFTER you were "very offended" you "waited patiently" to give them your money. "

Chance wrote on Aug 30, 2007 10:52 AM:

" As a customer you have no DIRECT say in how employees of other people act. If they want to hire rude people that is their business. You don't run their company. If the savings and speed of service aren't worth the money you are paying, then you don't go there, or you tell the manager. You are the CUSTOMER... you can shop there or not shop there. But just because you're throwing down $15.97 doesnt mean that entitles you to anything but what the business says you get for that. So either tell the kids boss that youre offended and that itll cost them a customer, or just go somewhere else. What happened to customer service? Nothing. Absolutely nothing. Its the same as its ever been. The biggest detriment to customer service is customers that wont change their shopping habits when they are treated poorly... so if i'm not losing customers, why change anything? "

To Retailor wrote on Aug 30, 2007 10:46 AM:

" Country Companies? "

Retailer wrote on Aug 30, 2007 10:36 AM:

" I've been in the service industry most of my life, and mostly love it. People around here are usually nice, and I get a lot of satisfaction from my job. But there's also plenty of arrogant jerks who treat you like dirt because they think they're better than you. You can probably guess where most of them work. "

JTE wrote on Aug 30, 2007 10:29 AM:

" First, going to a fast food place and wanting to make changes is just ludicrious. The whole point of those places is to have everything exactly the same every single time. That's how they make it fast and cheap. By going to a fast food/low price place you've already told them you are willing to sacrafice customer service for dollars. That's been exacerbated by the Wal-Mart marketing mentatlity that's driven others to follow suit. The problem is that anytime you support a place that chops costs by removing service, you are killing service. "

Rude Customer! wrote on Aug 30, 2007 10:26 AM:

" Suffice it to say my business is not a restaurant, but it is a provider of service and is open to the public. And I should clarify that I do NOT tolerate rudeness or poor service from my employees, or they're gone immediately. I just don't tolerate rudeness from customers either. The customer is NOT always right, and I would rather have a loyal, professional, happy staff than bend over backward for every rude customer taht walks through the door. If you're bored, google "customer not always right", and read some of the articles. Some support my philosophy, some don't, but it works for me. "

Rude Customer must... wrote on Aug 30, 2007 10:11 AM:

" ...have a small business with NO competition...or he/she has been very lucky thus far with their customer "service" practices. Hey, if I'm a customer and I'm unhappy with the service you provide, and you treat me as if I'm not a wanted customer, then I'm going elsewhere... "

Again, to Rude Customer... wrote on Aug 30, 2007 10:08 AM:

" ...looks like you have plenty of time conducting business to read the paper online, and continue to fuel the flame here. "

to Rude Customer! wrote on Aug 30, 2007 10:05 AM:

" Come on, tell us the name of your establishment (I doubt you even have one). I have never been rude to people with which I have interaction. I am a very generous tipper but will not stand to be treated rudely. Allowing your staff to do so (and then take it upon themselves to determine which customers are rude and which are not) makes it clear I do not want to patronize your business regardless of how I treat staff. So, be a man and tell us your business name (if, of course, you actually have one). "

Kelly wrote on Aug 30, 2007 9:55 AM:

" It is! He's different, but successful. Takes all kinds. "

why is it? wrote on Aug 30, 2007 9:52 AM:

" It is because parents don't train kids anymore to be respectful. They are disrepectful in the home, in school (my wife has been a teacher for 23 years and has seen the steady decline in respect), and then in jobs. Kids when you can't get a job or lose it because you haven't been taught basic values and respect of others......blame you parents. They of course will try to blame someone else. "

blame Wal Mart wrote on Aug 30, 2007 9:52 AM:

" the WalMart mentallity breeds bad customer service...all Americans, especially B/N'ers want is cheap. You're getting what you asked and paid for. "

umm.. wrote on Aug 30, 2007 9:48 AM:

" ...Add this to your list of rudeness. I have ordering in the drive-thru of a very popular fast food restaurant on the north end of Normal when I places the first meal in my order and was then given a total...When I said I'm not done ordering yet...I was told..."Well, you can't add anything else to this, it's already totaled..I'll have to cancel it out and you will have to drive around the building and get back in line." I about fell over. After speaking to the manager I was informed, "Yes, my employee was right, you can't add after you've ordered." I said, "but I wasn't done ordering" and was then informed, "that's just the way we do things." Give me a break!!! "

Rude Customer! wrote on Aug 30, 2007 9:45 AM:

" Don't worry folks, if you happen to come in my biz (funny that annoys some of you), and cop an attitude, you'll know it's me and you won't have to worry about patronizing my business because it will be clear to you that you're not welcome! "

Kelly wrote on Aug 30, 2007 9:41 AM:

" I work for a guy (may be Rude Customer, I'll ask!) who demands respect from customers. It's the best job I've ever had. We're like a family. Everyone is professional and polite to each other. Kind of weird compared to other places I've worked. We're not allowed to be rude to customers, but if we identify a problem customer, it's usually resolved quietly and that customer doesn't come back. But we're also not a fast food kind of place, it's a professional type of business. "

to Rude Customer! wrote on Aug 30, 2007 9:28 AM:

" Please give us the name of your samll biz, so May (as you requested) and the rest of us can avoid it and the rudeness you allow. "

Rude Customer! wrote on Aug 30, 2007 8:52 AM:

" Oh my, I didn't spell out a word! Sorry I offended you. My biz is small because I like it that way. Life is too short to waste it away at work, even if you like what you do. I make plenty of money, and if you understood business you'd know that the customer is NOT always right, and if you have rude or difficult customers, you're better off getting rid of them and finding good ones. I provide outstanding service and support, I have a fantastic customer group, I treat them with respect and expect to be treated the same in return. If I'm not, I politely tell them that our business relationship isn't working out and offer to refer them to someone else. "

Former Service Employee wrote on Aug 30, 2007 8:16 AM:

" Whenever you "correct" someone in a store or tell them how they should be doing their job, you can rest assured you will be called every name in the book once you leave and any flaw or odd characteristic you might have will be made fun of. We had a great time tearing people to shreds....kinda made the job worth it back when I was working for $7/hr. "

Lizzy wrote on Aug 30, 2007 8:13 AM:

" To Therapist - Just because I don't accept discourtesy doesn't mean I let it control my life. I have standards. I will not compromise my standards. I bet if more people did that customer service would be improved. I have certain expectations when I pay for a service. If those people do not meet my expectations I will say something. Being angry is a waste of time in these matters - but if something isn't to your liking, attention needs to be drawn to it so hopefully it won't happen again. This isn't about getting angry, this is about getting results that you want and improvement. And I will state again, attitudes like yours - just rolling over and accepting mediocre or poor service does not help matters it just creates a bigger problem instead of addressing the issue at hand - poor customer service. "

To Rude Customer wrote on Aug 30, 2007 8:10 AM:

" It's funny that you mention you have a 'small biz' (like it is hard to spell business) and you don't want May as a customer but refrain from saying the name of your business. Basing my opinion of you from your rude comment, you probably can't keep customers and is probably why your 'biz' is still small. "

22 Year Old Male wrote on Aug 30, 2007 8:04 AM:

" Rudeness is my biggest pet peave. I am usually the nicest person you will ever meet, but as soon as someone does something rude to me or disrespectful I am done being nice. What ever happened to manners or being polite? What ever happened to holding doors for the people walking behind you or giving your seat up for an elderly person? What ever happened to respect REGARDLESS of age? All I can say to you May is to make your feelings known as soon as a situiation like that happens again. "

Wow, Rude Customer... wrote on Aug 30, 2007 7:56 AM:

" ...I think that you should take a lesson from yourself. "

In May's defense... wrote on Aug 30, 2007 7:54 AM:

" ...isn't "the customer always right?" "

To the comments wrote on Aug 30, 2007 7:25 AM:

" Frankly, I have noticed that manners from people under the age of 30 are actually better than the manners showed my may generation (age 45) and older. Is seems like people over the age of 30 think that manners do not apply to them. I believe that teenagers have far better manners than seniors right now. "

Dave wrote on Aug 30, 2007 7:23 AM:

" Thanks for giving all of the details, May. Let me restate. You placed part of your order and the cashier is putting it in the computer. You realize that you messed up and you tell the cashier to make that without lettuce. Then you continue to place the rest of your order. The cashier tells you to "hold on, hold on, PLEASE". I assume this is so that the cashier can correct your mistakenly given order so that you get what you want and not what you ordered. And the cashier said PLEASE. Because of this you are offended? May, I am offended by your letter and your lack of civility to this cashier that only wanted to get your incorrectly placed order correct. "

william wrote on Aug 30, 2007 4:49 AM:

" lots of courtesy exhibited in here. "

JK wrote on Aug 30, 2007 3:11 AM:

" I think that May might be a little to sensitive. I think she was giving her order too fast and the cashier was telling her to wait until she got caught up. Not a big deal. However, the cashier should have said "thank you" when giving her change. Not a major issue but if May felt like it was she should have asked to talk to the manager. "

Rude Customer! wrote on Aug 29, 2007 9:40 PM:

" Lighten up MAY! I think the rude person here was YOU! You screw up your order. Then, while the cashier was trying to correct your mistake, you start rattling off the rest of your order! The flustered cashier tries to interrupt her so that he/she can get everything entered correctly, andyou are OFFENDED! I don't know May, and don't want to. Anyone who thinks a minor incident like this warrants a letter to the editor is not someone I want in my fave 5! BTW, I have a small biz, and I don't want you as a customer either! "

uncle guido wrote on Aug 29, 2007 6:38 PM:

" ummm, Its a matter of comon sense i am not going to give them a break because its there first time. "

to The Joker wrote on Aug 29, 2007 5:19 PM:

" I agree with you on manners being taught by parents/guardians rather than leaving it up to the managers of the kids' first job. As for the person billing him/herself as a "therapist", I expect that is just a college student studying psychology and shooting off his/her limited knowledge. The tone that person is taking is condescending rather than helpful. Oh wait, come to think of it, maybe this person really IS a therapist! ;-) "

The Joker wrote on Aug 29, 2007 4:21 PM:

" To Ummmmm...what has their first job have to do with rudeness and manners? These lessons (manners) should be taught at cradleside. It is momma and pappa's duty to teach those skills necessary to interact with the rest of the human race, not the manager at the burger joint. And Therapist, if you truely were one, you would know that no one can MAKE you anythng (let others make you angry). I choose to become angry, or not. I also choose to refuse to be treated in any discourteous way by someone I am paying for a service. By expressing displeasure in a dramatic way, I am not giving control of myself to others, but asserting my views in a way that will make it clear that I refuse to be a doormat! "

Have a nice day wrote on Aug 29, 2007 4:18 PM:

" Comment kindly to Therapist as this person has just given about 150.00 dollars of free advice. "

Geeeeez wrote on Aug 29, 2007 4:00 PM:

" How about we have a debate over which is better, a sunny day or a cloudy day. I'm sure we'll accomplish as much as we are here. "

Therapist to Crybaby wrote on Aug 29, 2007 2:49 PM:

" You are artful in your use of acerbic humor to express yourself. That can be a great way to make your point. Thanks for commenting. "

Therapist to Lizzy wrote on Aug 29, 2007 2:39 PM:

" I can understand your anger and it is a very common reaction to rudeness. Many people- perhaps most people- feel the same way you do, so your feelings are absolutely validated. However, my point was that it does not have to be like that for any of us. When you let others make you angry, you let others control you. If you're OK with that, fine. However, if you are at all uncomfortable with giving up control to others, then you may want to reconsider how you respond to discourtesy. "

Crybaby wrote on Aug 29, 2007 1:56 PM:

" "Lizzy": Once Therapists answer the question what planet they're from, there is no turning back. "

ummm... wrote on Aug 29, 2007 1:45 PM:

" for the record, they all (except those under 18) make $7.50 per hour since July 1. Also, please understand that it is a first time job for many, and they may have not learned that work lesson yet. As for the rest of them, they should know better and set a better example, but quite honestly, it's not like places can be choosy...who wants to sling burgers in polyester all their lives... "

To Therapist wrote on Aug 29, 2007 1:01 PM:

" When you are spending your money at a place of business you don't exspect or should never except rudness from the employees of that business. The employee working there knew it was a low paying job, and they would be dealing with the public when they excepted the job. The empolyee was not forced or drug in off the street to work there, they applied for the job. "

Lizzy wrote on Aug 29, 2007 12:23 PM:

" What planet are you from Therapist?? I expect to be treated in a kind and courteous manner wherever I go and if I accept less than I am stating to the world that I am not worthy of such treatment. When I get less than excellent service I inform managers. If the managers are apathetic, I go above their heads. It is worth the time. I am worth it. If you want to be a door mat fine, but don't suggest that to others. YOU and your attitude are why customer service is going down the drain. That person at the fast food place should be fired. "

Therapist wrote on Aug 29, 2007 12:11 PM:

" What difference does it make if some service employee is polite or rude? Instead of focusing on the behavior of others, why not ask yourself why it bothers you when paid help are rude? Do you need the defferential treatment of others to validate your own self image? How is your well being threatened by another's impolite conduct? Why are you taking ownership of a relative stranger's actions? Remember that the solution to our problems lies within us, not within others. Make up your mind to have a wonderful day because your are entitled to it. "

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