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| LifeTuesday, September 18, 2007 9:32 AM CDT |
Online comments may be harsh but don't blame the technology
So how does a story about something as benign as doughnuts turn into a downward spiral that irks people enough to respond online in ALL CAPS? It's not that we're all that angrier today. It's just that we behave differently when there are no consequences, said Patrick O'Sullivan, director of Illinois State University's Center for Teaching, Learning & Technology, who's spent more than a decade studying how people communicate using new technologies. Whether we're pounding the keys to deliver our opinion on a proposed tax increase or a smoking ban, we lose our inhibitions when we can't be seen or heard. And, there's no one to interrupt us, frown or give us other non-verbal cues that we've gone too far. Being invisible also isolates us from repercussions, O'Sullivan said, including seeing the hurt in someone's eyes from the pain that's been caused. Archaeologist James MacNaughton of Champaign agrees that a one-sided conversation hampers communication. "You miss the visual cues," he said, while working on a laptop at a local coffee shop. "You just have this stream of consciousness. You talk and friends don't say, 'Hey, wait a minute.'" Although online comments can be more harsh, the opposite is true too -- we may offer kind words to strangers or disclose the kind of personal details girlfriends are more likely to share over a second glass of wine. O'Sullivan calls it the "stranger on the plane phenomenon." Someone sits next to you and starts rambling about a partner's infidelity, a struggle with cancer, a lousy boss, all over a bag of peanuts. "There's something beneficial about disclosing to a stranger. There are no consequences. You're never going to see this person again." One message is clear. It's not the medium, said O'Sullivan. "Don't blame the technology. It's just a convenient scapegoat. You can blame e-mail, that e-mail makes people flame, makes people ruder. There are people who are anonymous who are just as polite, just as attentive." Chicago media critic Steve Rhodes doesn't believe anonymous comments should be allowed on media sites. "I don't think that elevates our discourse. I think it's coarsening our discourse." The columnist and editor for www.beachwoodreporter.com doesn't allow reader comments, mostly because he doesn't have time to monitor them. But even if he did, writers would have to be identified. "If people had to be responsible and have their names attached, that would solve some of the problem." He believes the immediacy of online communication also contributes to hostile or insulting remarks as writers get caught up in the moment. "You can't take it back. It's not like typing a letter and having to seal it up and put on a stamp, things that might slow you down. At the same time, I'm not entirely sure that we're meaner on the Internet than we are in real life." But we can have our say and log off, something we can't do when we're in front of a convenience store clerk. Our day-to-day interactions are more choreographed, which may be why our conversations rarely reach beyond the weather. It'll take time for social rules to catch up with the power of electronic communications, O'Sullivan said. "We're a bunch of novices. We're still working out how to use them as well as what the social norms are. What's going to stay the same is people will use the entire range of options available to do what we've always done -- make friends, learn more about ourselves and resist authority." Twenty-year-old psychology major Carly Visk of Bloomington likes to use instant messaging to chat with friends. "You're not on the spot to respond right away," she said. "You can think about it. When you talk face to face, you can't just say something and delete it." And when you're online, it's easier to end a relationship too. "If I don't feel like talking to a person any more, I'll just block them." Pantagraph.com rulesOn the Pantagraph.com Web site, readers can comment on stories or other user comments anonymously but need to keep the conversation civil and respectful. Here are a few other rules: On crime-related stories, suspects are innocent until proven guilty in court. We will not post comments implying the guilt of any specific suspect who has not been convicted of the crime in question. Blatant rudeness to other posters on the board will not be tolerated. Anything libelous, defamatory, obscene, harmful, vulgar, threatening, harassing, abusive, invasive of another's privacy, hateful, racially or ethnically objectionable, or otherwise illegal won't make it. Posters cannot submit commercial messages or violations of copyright, trademark or intellectual property. Posters will not pretend to be someone else -- not another poster on the boards, not a public official, not your first-grade teacher. You will not give out personal information about someone else on the board. |
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