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LifeTuesday, September 18, 2007 9:32 AM CDT
Online comments may be harsh but don't blame the technology

Reading online comments may make you think people are angrier and ruder than they've ever been. There are many reasons for the harsh language, an expert says, and you can't blame the technology. (Pantagraph illustration/LORI ANN COOK)
A recent story about Dunkin' Donuts removing trans fats quickly degenerated on one newspaper's Web site into rants about illegal aliens, obesity and spelling skills.

So how does a story about something as benign as doughnuts turn into a downward spiral that irks people enough to respond online in ALL CAPS?

It's not that we're all that angrier today. It's just that we behave differently when there are no consequences, said Patrick O'Sullivan, director of Illinois State University's Center for Teaching, Learning & Technology, who's spent more than a decade studying how people communicate using new technologies.

Whether we're pounding the keys to deliver our opinion on a proposed tax increase or a smoking ban, we lose our inhibitions when we can't be seen or heard. And, there's no one to interrupt us, frown or give us other non-verbal cues that we've gone too far. Being invisible also isolates us from repercussions, O'Sullivan said, including seeing the hurt in someone's eyes from the pain that's been caused.

Archaeologist James MacNaughton of Champaign agrees that a one-sided conversation hampers communication.

"You miss the visual cues," he said, while working on a laptop at a local coffee shop. "You just have this stream of consciousness. You talk and friends don't say, 'Hey, wait a minute.'"

Although online comments can be more harsh, the opposite is true too -- we may offer kind words to strangers or disclose the kind of personal details girlfriends are more likely to share over a second glass of wine. O'Sullivan calls it the "stranger on the plane phenomenon." Someone sits next to you and starts rambling about a partner's infidelity, a struggle with cancer, a lousy boss, all over a bag of peanuts.

"There's something beneficial about disclosing to a stranger. There are no consequences. You're never going to see this person again."

One message is clear. It's not the medium, said O'Sullivan.

"Don't blame the technology. It's just a convenient scapegoat. You can blame e-mail, that e-mail makes people flame, makes people ruder. There are people who are anonymous who are just as polite, just as attentive."

Chicago media critic Steve Rhodes doesn't believe anonymous comments should be allowed on media sites.

"I don't think that elevates our discourse. I think it's coarsening our discourse."

The columnist and editor for www.beachwoodreporter.com doesn't allow reader comments, mostly because he doesn't have time to monitor them. But even if he did, writers would have to be identified.

"If people had to be responsible and have their names attached, that would solve some of the problem."

He believes the immediacy of online communication also contributes to hostile or insulting remarks as writers get caught up in the moment.

"You can't take it back. It's not like typing a letter and having to seal it up and put on a stamp, things that might slow you down. At the same time, I'm not entirely sure that we're meaner on the Internet than we are in real life."

But we can have our say and log off, something we can't do when we're in front of a convenience store clerk. Our day-to-day interactions are more choreographed, which may be why our conversations rarely reach beyond the weather.

It'll take time for social rules to catch up with the power of electronic communications, O'Sullivan said.

"We're a bunch of novices. We're still working out how to use them as well as what the social norms are. What's going to stay the same is people will use the entire range of options available to do what we've always done -- make friends, learn more about ourselves and resist authority."

Twenty-year-old psychology major Carly Visk of Bloomington likes to use instant messaging to chat with friends.

"You're not on the spot to respond right away," she said. "You can think about it. When you talk face to face, you can't just say something and delete it."

And when you're online, it's easier to end a relationship too.

"If I don't feel like talking to a person any more, I'll just block them."




Pantagraph.com rules



On the Pantagraph.com Web site, readers can comment on stories or other user comments anonymously but need to keep the conversation civil and respectful. Here are a few other rules:

• On crime-related stories, suspects are innocent until proven guilty in court. We will not post comments implying the guilt of any specific suspect who has not been convicted of the crime in question.

• Blatant rudeness to other posters on the board will not be tolerated.

• Anything libelous, defamatory, obscene, harmful, vulgar, threatening, harassing, abusive, invasive of another's privacy, hateful, racially or ethnically objectionable, or otherwise illegal won't make it.

• Posters cannot submit commercial messages or violations of copyright, trademark or intellectual property.

• Posters will not pretend to be someone else -- not another poster on the boards, not a public official, not your first-grade teacher.

• You will not give out personal information about someone else on the board.

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Online comments can be rude and downright disrespectful. An expert says that sometimes anonymity allows people to have no consequences for their replies. (Pantagraph illustration/LORI ANN COOK)
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Reader comments on this story - 16 total

Note: All views and opinions expressed in reader comments are solely those of the individual submitting the comment, and not those of the Pantagraph or its staff.

John wrote on Nov 9, 2007 2:27 PM:

" Hello! My name is John! Your site is good! "

Crybaby wrote on Oct 25, 2007 8:42 AM:

" I applaud the Pantagraph's policy of allowing reader's comments on various articles. (Although I wholeheartedly agree with their policy of allowing no comment on the Obituary page.) Nevertheless, it isn't true that the Moderators of this site will allow anything to be posted. I can tell you from personal experience, it just ain't so. These pages are a very good way for folks to let off a little steam but, in my view, most importantly, to have a little fun. So, again, and biting good Independent nails, I commend the Pantagraph and hope these pages will remain open for comment. To those who are offended by what they read, they always have the option to 'Hide Comments'. Personally, I love the range of opinion, especially when expressed in a well reasoned, well written, well punctuated Post. Not an easy thing to do in 200 words or less. But I especially get a kick out of the one's which aren't. ( Mine, for example.) And celebrate the fact that there are still folks reading these pages who can tell the difference. So, I say, press on Mr./Mrs. Pantagraph. "

sticks "or" stones.. wrote on Oct 14, 2007 11:12 AM:

" ..occasionally i'll run across the "type" that insist on total eye-contact during conversation. I've heard their reasons, yet "my" response ? "Sorry, i wish to engage in a conversation, not a stare down contest". And brush them aside as precisely what they are, "misguided, control freaks".. Pantagraph, ya got a good thing going here. I would'nt tamper with it. To paraphrase an earlier post, "there are those who would take great joy in silencing the masses", or attempt to hard stare you into submission. "

Michael Schumann wrote on Oct 11, 2007 1:45 AM:

" • On crime-related stories, suspects are innocent until proven guilty in court. We will not post comments implying the guilt of any specific suspect who has not been convicted of the crime in question. This is not true. I could repost an endless stream of posts that try and convict many a person merely charged, not yet even beginning to run the gauntlet of the courts. • Blatant rudeness to other posters on the board will not be tolerated. Also not true and very well documented in thread after thread. I have already posted that I think registration has it's merits. If the Pantagraph just cannot see requiring real, legal names then they should at least support user IDs and block all alternates. One ID per user. The Right of Free Speech and the function of the public forum do NOT dictate or require anonymity. "

Herbert Wisenheimer wrote on Oct 10, 2007 9:06 AM:

" If it weren't for the chance to make obnoxious comments on certain stories, I wouldn't look at the paper at all! Long live the freedom of the pressed! "

for hire wrote on Oct 9, 2007 12:34 PM:

" hire me as a moderator. seems like the easiest job on earth. click...hateful comment approved. click...harrassing, threatening, and racist comment approved. "

Cynic wrote on Oct 5, 2007 2:44 PM:

" Thank you, but you still need to address my post earlier (that you blocked). About how someone can respond to a post that was blocked. "

Cynic wrote on Oct 5, 2007 2:15 PM:

" Any postings critical of the Pantagraph Staff will be blocked! "

More selective... wrote on Oct 5, 2007 10:45 AM:

" Maybe the Pantagraph needs to be more selective on what they allow people to comment on. I've noticed that the Obituaries don't even allow you the chance to comment... Perhaps if it's something that could possibly cause a huge stink and tons of rude/disrepectful comments, maybe they should remove the abilty to comment and if a person really has to have a say in the matter, they can always write a "letter to the editor". "

freedom fighter wrote on Oct 4, 2007 7:36 AM:

" Let's just make rules and bans for everything, no talking out of turn, no comments, heck why not just take away all our freedoms. So what if the pantagraoh uses it to count return visitors. Are we not returning? If it keep us coming back then we are using their site and they have a right to use that info. Even if it's to raise rates. It is hard enough for papers these days with all the online communication, they need to find news ways to pass along the news. I use the comment page to have an opinion when I often just mumble to myself. If people want to make rude comments or yell...let them what is the harm? If it makes you think or consider another point of view just for a second I think it is worth it. I actually read the news now! "

Pantagraph Lover wrote on Sep 24, 2007 9:41 AM:

" I think it's funny that you all ridicule the Pantagraph, while taking advantage of their policy at the same time! "

Cha Ching wrote on Sep 23, 2007 2:21 AM:

" Its all about "page views" and "return visits" ... it has nothing to do with the substance of the comments. The reason the Pantagraph has them, is because like rats to a feeder bar they know we'll keep coming back again and again to see if our comment made it, and what other people had to say about it. "

Anonymous wrote on Sep 20, 2007 9:21 AM:

" I know this comment will raise the ire of many but since I believe it to be true I am going to make it anyway. There is a value in anonymity. While the policy brings out the ignorant and the vicious it still serves a purpose. As someone who does business in Bloomington-Normal I know first hand the price you pay if your opinions are anywhere left of the far right. In order to live and be successful in this community many people swallow their opinions in order to feed their families. Sometimes it is cathartic to say what’s on your mind without fear of jeopardizing your livelihood. "

to the editors is right wrote on Sep 18, 2007 5:13 PM:

" Why does the Pantagraph keep running its "rules" on this site? The rules are routinely ignored by your moderators. Just post the following notice on the site, "On pantagraph.com anyone can anyone can say anything they darn well please and we'll let it run. So there." "

Garnet Dawn wrote on Sep 18, 2007 4:20 PM:

" This is a pleasant coincidence and so many posters totally agree. It's ironic that I wrote the following message to a couple of our Illinois Smokers forum groups yesterday. I hope that eventually posters WILL need to identify themselves, if only to be registered with your paper. Of course, then the most insulting messages won't even be written by the cowards now hiding under the protection of anonymity. Those who want to write an opinion or send a message will need to become responsible for the contents of their comments. "Forums: Also, I had quit posting comments on most newspaper forums for several months because they had become such name-calling and insulting free-for-alls. Yesterday, I looked at several of the Illinois papers that have comments sections. It appears most have added posting controls now, and I commented on every one I was able to locate..... Even Topix.net has applied controls to their forum boards now." Illinois Smokers Rights "

to the editors wrote on Sep 18, 2007 1:59 PM:

" It's funny you should print this story. Your online policy is a complete sham. The things you allow people to call each other on these boards is shameful. You allow the east side/west side snide comments, the Judy Mausoleum, the "typical Tri-Valley parent, leaning on a truck", and the constant bashing of State Farm in your comments. And you're not just allowing free speech. You're doing it to get outlandish comments so that you can print them on the inside cover of the paper. You're doing it so people return to a story multiple times, so you can bump up the number of "return visitors" to your site, so you can charge more in advertising rates on the web. What you're doing is shameful, dirty and disgusting. Not that I'm expecting THIS to get printed, or anything... "

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