I am writing in regard to an unpleasant experience while I was a customer at a fast food restaurant in Bloomington. The cashier who attended to me was extremely rude and condescending.

As I'm sure is often the case, customers erroneously place orders. Such was the case with my situation. My son wanted a meal without lettuce. Realizing that I had not informed the lady about the lettuce, I quickly rectified it - I would say within two seconds of placing my order - and was apologetic for it. Right away this cashier's demeanor changed.

I then proceeded to place the rest of my order when midway through the process this person cuts me off and says "hold on, hold on, please …. Gosh!" Needless to say, I was quite taken aback and was very offended at this point.

I patiently waited for her to ring the rest of my order. I paid my bill, she took my cash and slapped on the rest of my change on the counter with not so much as a "thank you."

What has happened to civility and basic courtesy? Whatever happened to great customer service?

May Favis

Bloomington